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Frequently Asked Questions
Q: How quickly do you respond to inquiries?
We respond to all form inquiries within 24 hours. For urgent inquiries, WhatsApp us — typical response within 15-30 minutes during business hours (9am–7pm IST, Mon–Sat).
Q: What is the minimum order quantity?
MOQ varies: 100 kg for spices and dry fruits, 1 MT for rice and grains, 500 kg for pulses. We're flexible for new buyers — contact us to discuss.
Q: Do you provide samples before bulk order?
Yes! We provide samples at market rate, which can be adjusted against your bulk order payment. Sample dispatch takes 3-5 business days.
Q: What payment methods do you accept?
We accept T/T (Wire Transfer / Bank Transfer) and L/C (Letter of Credit). For established buyers, we also offer flexible payment terms.
Q: Which Incoterms do you offer?
We offer FOB (Free On Board), CIF (Cost, Insurance, Freight), and EXW (Ex Works). FOB and CIF are most common for our buyers.